CSA Terms and Conditions

Payment

I understand that once I sign up and pay for my membership in full, I have secured my place in the CSA for the respective season. 

There are no refunds, either full or partial, for cancellation of my CSA once purchased. Members may choose to find an alternate person to buy out the rest of the season’s share, and the share ownership will be transferred to the alternate person. The alternate person will pay the original shareholder directly.

Share dates

I understand that the start of each CSA share is flexible and based on seasonal conditions and product availability. I am aware that Connecticut Chestnut Company will communicate via email to inform all shareholders of updates and start dates, and that it is my responsibility to contact us via email if I am not receiving notifications near the specified CSA start dates shared in the product details.

Picking up your share

I understand that my share will be delivered weekly at the pickup location I select upon purchasing my CSA. If I am out of town or unable to pickup my CSA for any reason, I understand that it is my responsibility to find a substitute to take my share. If I am unable to pickup my share or find a substitute to pick up my share, I will not receive credit or a refund for any shares that I do not pickup.

Pickup time parameters are specific to each host location. It is my responsibility to pick up my share during the designated time period on the designated day. If I am unable to pick it up I will entitle a friend to do so. I understand that if my share is not picked up on the designated day, within the designated time, I forfeit that share and it will be donated at the discretion of the host pickup location.

Changes to your share

I understand that once I have purchased and confirmed my CSA, I am not able to change the pickup location, request an alternate pickup date for my share(s), or extend my share due to a missed pick up for any reason. I may coordinate transfer of my share to another individual. I understand that Fivefork Farms does not facilitate such transfers, and that I will make all arrangements for the new shareholder to pay me directly for the remainder of the share.

Pickup locations

I understand that all pickup locations must have at least 10 shareholder signups to host CSA pickup. If I sign up for a share at a location that does not meet the minimum number of shareholders, I understand that Connecticut Chestnut Company may, at their discretion, cancel the location as a pickup site and I will have the option to either choose another pickup location for my share, or cancel my share for a full refund.

Shipping

Chestnut Boxes and the Holiday Boxes ship to Connecticut, New York and New Jersey addresses for a fee shown at checkout. Orders normally ship within two business days. After shipping, delivery typically takes 3 to 7 business days, but arrival dates are not guaranteed. We are not responsible for carrier delays or for packages sent to an address entered incorrectly. Please open and refrigerate chestnuts as soon as they arrive.

Sharing our season

I understand that as a member, I share in both the bounty and the risks of farming. I understand that the risks include poor harvests due to unfavorable weather or pests, or the total loss of all crops due to a natural disaster such as fire, flood, drought, tropical storm or hurricane.

Chestnut quality and care

Chestnuts are a fresh, natural perishable product, sorted by hand. Refrigerate them in a breathable bag and enjoy them within two to three weeks. Quality after pickup or delivery depends on storage, and we cannot be responsible for chestnuts stored at room temperature.

If something is wrong with your chestnuts, contact us within 24 hours of pickup or 48 hours of delivery, with photos when possible. All sales are final, so replacement is the only remedy offered.

Communication

When you sign up, you are added to our member email list. This is how we share pickup details, start dates and schedule changes. We are not responsible for missed updates caused by emails going to spam, so please add our address to your contacts and tell us right away if you do not receive an order confirmation.

We may call you about time-sensitive changes, such as a same-day pickup change, or if we cannot reach you by email.

Privacy

All of our customer information is kept strictly confidential. We do not release any information to anyone regarding our customers. We do not sell or make our email addresses or mailing list available to any other parties or companies. The registration website is a secure site where your personal and payment information will be safe.