Refund policy

All sales are final. Every CSA share, Chestnut Box and Holiday Share is final sale and non-refundable. We do not offer refunds, partial refunds, store credit, exchanges or cancellations after purchase.

Why: chestnuts are a fresh, perishable, seasonal crop. We harvest, sort and set aside your chestnuts once you order, and inventory is limited.

Missed pickups: missed or unclaimed pickups are not refunded, credited or rescheduled. Unclaimed chestnuts are donated.

Transfers: if you can't make your pickups, you may transfer your share to someone else. Any payment between you and that person is handled directly between you.

Pickup locations: if a pickup location changes, we will move you to the nearest available location.

Quality: if your chestnuts arrive damaged or spoiled, contact us through our contact page within 24 hours of pickup or 48 hours of delivery, with photos. If the problem is on our end, we will replace the affected chestnuts. Replacement is the only remedy offered.

Payment disputes: by placing an order you agree to this policy. Please contact us before contacting your bank or card issuer. If a chargeback is filed on an order that was delivered or picked up, we will respond with proof of purchase, your agreement to this policy, and proof of delivery or pickup.

Full CSA terms: /pages/csa-terms